Frequently Asked Questions
Everything you need to know about our leather, tools, and shipping policies.
What is the difference between vegetable-tanned and chrome-tanned leather?
Vegetable-tanned leather is processed using natural tannins from bark and plants, making it ideal for carving, stamping, and molding. Chrome-tanned leather uses mineral salts, resulting in a softer, more pliable finish that is resistant to water and heat, perfect for garments and upholstery.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
What is your return policy for leather hides?
We accept returns on uncut, unaltered leather hides within 30 days of purchase. Because leather is a natural product, minor blemishes are normal; however, if you are unsatisfied with the quality, please contact our support team for a full refund or exchange.
Can I visit a physical store to see the products?
Tandy Leather has numerous retail locations across North America and select international sites. You can use our Store Locator on the website to find the nearest branch where you can handle the leather and tools in person.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Tandy Leather gift cards. We also offer flexible financing options through select third-party providers at checkout.